Xela and Vic
OUR SIZE CHARTS GIVES YOU MORE ACCURACY ON PLACING YOUR ORDER! MAKE SURE TO READ THE DESCRIPTION AREA FOR MORE DETAILS ABOUT OUR GARMENT.
XELA AND VIC EXCLUSIVE:
SIZE & FIT
PLEASE READ BELOW:
Q: WHAT IS PRE- ORDERING ?
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. By pre-ordering an item with Xela & Vic you will have first priority from our shipment. Barring any manufacturing mishaps/shortages/acts of god, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as we receive stock. When pre-ordering an item sometimes there are no EXACT DATES AS TO WHEN THIS ITEM WILL BE SHIPPED OR IN STOCK!
To minimize extra stock and make sure everyone gets a chance to grab what they want, we do week long pre-orders before placing our print order.
Pre-order items almost always ship within 2-3 weeks of the close of the pre-order period. You can find specific close dates on each item's description. If you ordered multiple items, we'll ship them when all the items are ready. My goal is to always get you what you ordered as quickly as possible, but sometimes production can be delayed by missing inventory from our wholesale suppliers, or simple human error and limitations. If your order is going to be extra-late for any reason, I'll do my best to let you know. Thank you for your support!
Q: Do you require prepayment for a preorder item?
Yes, all pre-orders are charged immediately. This will lock your order in and you will have top priority.
Q: What if I order multiple items, both instock and preorder?
Orders do not ship until EVERYTHING is in stock. If you placed an order with multiple pre-orders at various dates, please note that it will not ship until the last item is in stock. If you want items to ship as soon as they come in, please consider separating your orders.
Q: What if I want to group preorders based on the release date?
That is fine. However, please realize that all release dates are estimates. We can not guarantee dates as it depends on the manufacturer. Again, all items will not ship until everything is in stock from your order.
Q: Are the availability dates accurate?
Unfortunately, these are just estimates given to us by the manufacturer. Many times, there may be delays with production or delays with customs. Please note there are many factors which may delay its release.
Q: What if I want to cancel a preorder from your site?
Unfortunately, we can not cancel a preorder. A preorder locks you in and guarantees your shipment. Please do not order until you are 100% sure you want the item.
Q: How long will it take you to ship out my preorder once it’s received in your warehouse?
Most preorders are shipped immediately as soon as we receive. We know you want your item so we do everything in our power to ship it out as quickly as possible.
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