HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- You will receive an email once your order has been dispatched via UPS which will contain your UPS Tracking Number. Most orders are processed within 3 business days. Please keep in mind that it may take UPS up to 24 business hours to provide tracking updates once it has been emailed to you. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local UPS Office until you request a redelivery or pick it up yourself.
CAN I EXCHANGE MY ITEM?
Xela and Vic understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
If you have any questions before placing your order, please feel free to contact us!(713-501-0054)
Bodysuits, swimwear, white items, lingerie, sale items, shoes, accessories excluded and are FINAL Sale.
I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?
- No, we do not offer refunds. Note that bodysuits, swimwear, lingerie, white items, sale items and accessories are FINAL sale and are NOT eligible for an exchange.
DO YOU PROVIDE RETURN SHIPPING LABELS?
- No, we do not offer return labels as exchanged items are made at the customers own cost. We suggest using USPS as it is the most cost-efficient shipping method.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
- No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
WHY HAS MY ORDER BEEN CANCELLED?
- Xela and Vic our items sometimes sell out very quickly due to a high demand or occasions an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
- In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?
- When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code.
CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?
- Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If urgent we recommend that you contact us by phone during business hours: 713-501-0064.
- Curbside pick-up is available from Wednesday-Friday 1-6 pm EST. (Except Tuesday & Weekends). Once your order is placed you will receive an email notification stating that your order is ready for pick up. A refund will be given, minus a 30% restocking fee if your items are not picked up within 3 business days after making your purchase.
HOW OFTEN DO YOU RESTOCK?
- Xela and Vic, certain items will restock if the manufacturer happens to remake the style over again. We have a restock notification link on all product pages. We recommend signing up to receive an email if the item comes back available in your size. If the product is no longer showing online it will no longer be restocking.